Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.

Had my 18 mo. old grandson here today, while I was out of the room to grab him a snack I came back to him watching Outlander on Starz. He subscribed and was watching a show in less than 2 minutes. I called to see if I can get a refund and they said nope, it's in our terms, no refunds on subscriptions. The Starz button is right on the remote. They said I need to reset my password???? There is no password needed to hit that Starz button and subscribe. I'm pretty disappointed in their customer service right now.

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I do believe you can set a purchase PIN on the Roku. That should stop rogue purchases.

See how to do this here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

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2 REPLIES 2\

Checked my account today and they did give me a refund, thank you!

I do believe you can set a purchase PIN on the Roku. That should stop rogue purchases.

See how to do this here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

View solution in original post