Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

18 Mo. old subscribed to Starz

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Had my 18 mo. old grandson here today, while I was out of the room to grab him a snack I came back to him watching Outlander on Starz. He subscribed and was watching a show in less than 2 minutes. I called to see if I can get a refund and they said nope, it's in our terms, no refunds on subscriptions. The Starz button is right on the remote. They said I need to reset my password???? There is no password needed to hit that Starz button and subscribe. I'm pretty disappointed  in their customer service right now.

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Level 14

Re: 18 Mo. old subscribed to Starz

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I do believe you can set a purchase PIN on the Roku. That should stop rogue purchases.

See how to do this here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

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Level 7

Re: 18 Mo. old subscribed to Starz

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Checked my account today and they did give me a refund, thank you!

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Level 14

Re: 18 Mo. old subscribed to Starz

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I do believe you can set a purchase PIN on the Roku. That should stop rogue purchases.

See how to do this here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

View solution in original post

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