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Level 7

$15 Roku Express+ Offer

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I was recently able to upgrade my Roku 2 with the Express+ offer. I loved it so much that I had hoped to get a second one. Would it be possible to take advantage of the same offer again? 

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Roku Employee
Roku Employee

Re: $15 Roku Express+ Offer

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@307TAnderson

Thanks for the inquiry.

Please be aware that the promotion is only valid for one device as it is an upgrade offer for your older device.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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45 Replies
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Roku Employee
Roku Employee

Re: $15 Roku Express+ Offer

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@307TAnderson

Thanks for the inquiry.

Please be aware that the promotion is only valid for one device as it is an upgrade offer for your older device.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: $15 Roku Express+ Offer

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Hi Danny!

I'm trying to take advantage of the new $15 Roku device, but I can't find it anywhere on the Roku website. How do I get it?

Thanks!

Deborah Olsen

[personal information removed]

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Roku Employee
Roku Employee

Re: $15 Roku Express+ Offer

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@dvolsen62 

Thanks for the inquiry.

We would recommend logging into your Roku account and checking roku.com/upgrade to see if you can find the promotion there.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: $15 Roku Express+ Offer

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I got the offer on my tv this morning. Filled everything out properly and when I clicked "Submit" it said there was a problem and to try again. I tried again and it said my order was cancelled because it timed out which makes no sense as it was less than a minute later that I retried it. Then it said to go online to my roku account for the upgrade offer. There is no offer in my roku account online so how do I upgrade and take advantage of this promotion?

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Level 7

Re: $15 Roku Express+ Offer

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Ok, now I just checked my email and I got an order confirmation that it did go through. Strange...

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Level 7

Re: $15 Roku Express+ Offer

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I have an old device but my daughter doesn't remember the PIN. How can I get the offer with no PIN?

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Level 19

Re: $15 Roku Express+ Offer

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Did you try the website?  https://my.roku.com/upgrade/

I don't think you need a PIN there.

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Level 7

Re: $15 Roku Express+ Offer

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Do you have to turn in your old device? Will the old one still work?

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Level 7

Re: $15 Roku Express+ Offer

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Be aware that this offer is for ROKU Express+ (2018) model even though it doesn't specify it on offer. A little misleading in my opinion

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