Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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seanblesh
Level 7

$10 email offer not working

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I received an offer for a $10 Roku express since I am using an old roku player.  I want to take them up on the deal however when I add the offer to my cart, the price jumps to $30.  Anyone else have this issue?

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1 Solution

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Community Manager
Community Manager

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Hi there, 

You can log into your Roku account at https://my.roku.com/upgrade/ to redeem any available offer you may have.

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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8 Replies
Community Manager
Community Manager

Re: $10 email offer not working

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Hi there, 

Thanks for reaching out. Please send me a private message with your Roku account email address and a screenshot of the offer you received. I'd be happy to follow up directly and assist you further. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Community Manager
Community Manager

Re: $10 email offer not working

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Update to share: Our team believes an issue has now been resolved that may have impacted this offer for eligible customers.

Please go ahead and visit https://my.roku.com/upgrade/ while signed into your Roku account, and see if the issue is now resolved. 

 

Thanks,

Tanner

 

 

Tanner D.
Roku Community Manager
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Old-timer
Level 7

Offer Update, but link to buy upgrade does not work. How can I upgrade?

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[post merged with already existing thread]

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Community Manager
Community Manager

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Hi there, 

You can log into your Roku account at https://my.roku.com/upgrade/ to redeem any available offer you may have.

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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andreawk
Level 7

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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I don't know what the $10 offer is because my link has a $15 offer to upgrade to the Roku Express + but it says out of stock. I just got the email this morning. Will they be back in stock soon at that price?

jenniphr
Level 7

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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ROKU,  it says out of stock, how long until stock is avail?

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jenniphr
Level 7

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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sorry, I put that reply in the wrong place, I was directing that to Roku..lol

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andreawk
Level 7

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Never mind. It's now in stock!