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seanblesh
Newbie

$10 email offer not working

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I received an offer for a $10 Roku express since I am using an old roku player.  I want to take them up on the deal however when I add the offer to my cart, the price jumps to $30.  Anyone else have this issue?

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1 Solution

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RokuTannerD
Retired Moderator

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Hi there, 

You can log into your Roku account at https://my.roku.com/upgrade/ to redeem any available offer you may have.

 

Thanks,

Tanner

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10 REPLIES 10
RokuTannerD
Retired Moderator

Re: $10 email offer not working

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Hi there, 

Thanks for reaching out. Please send me a private message with your Roku account email address and a screenshot of the offer you received. I'd be happy to follow up directly and assist you further. 

 

Thanks,

Tanner

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RokuTannerD
Retired Moderator

Re: $10 email offer not working

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Update to share: Our team believes an issue has now been resolved that may have impacted this offer for eligible customers.

Please go ahead and visit https://my.roku.com/upgrade/ while signed into your Roku account, and see if the issue is now resolved. 

 

Thanks,

Tanner

 

 

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Old-timer
Newbie

Offer Update, but link to buy upgrade does not work. How can I upgrade?

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[post merged with already existing thread]

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RokuTannerD
Retired Moderator

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Hi there, 

You can log into your Roku account at https://my.roku.com/upgrade/ to redeem any available offer you may have.

 

Thanks,

Tanner

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andreawk
Reel Rookie

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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I don't know what the $10 offer is because my link has a $15 offer to upgrade to the Roku Express + but it says out of stock. I just got the email this morning. Will they be back in stock soon at that price?

jenniphr
Newbie

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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ROKU,  it says out of stock, how long until stock is avail?

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jenniphr
Newbie

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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sorry, I put that reply in the wrong place, I was directing that to Roku..lol

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andreawk
Reel Rookie

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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Never mind. It's now in stock!

K-Wood
Newbie

Re: Offer Update, but link to buy upgrade does not work. How can I upgrade?

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I have the same problem: got an email offer for upgrade and then online Roku would not complete the transaction.

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