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AIRBORNESUB
Level 8

10 days no response from roku support

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No one from ROKU is doing anything. Once again - explain to me how this customer service actually works.

What is someone to do when Roku owes a $180 refund. They don't respond.

On Feb 1st I received this through twitter - its been over 10 days from that response. but the issue is from 10 before that.   

"We appreciate your patience and understanding on this matter, Dan! We'll have a member of our support team follow up on this case under incident number 4050580 and rest assured that we'll send the update via email once we have it. "

What course of action am I supposed to take to get my refund? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: 10 days no response from roku support

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Hi,

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: 10 days no response from roku support

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Hi,

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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AIRBORNESUB
Level 8

Re: 10 days no response from roku support

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This is checked as a solution, but I had a response from this forum before stating "They will follow up and assist you" and no one from Roku Support got back to me. That was 2 weeks ago. 

With all of the complaints about Roku customer support in the past year - I would think that someone would do something about it. Right now this system sucks

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AIRBORNESUB
Level 8

Re: 10 days no response from roku support

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I need my refund - the items were returned - you customer service does care about anything - how is it legal to sell items and not have a person to talk to about issues. USPS lost the order then it appeared all of a sudden and I returned it- Tracking confirmed - still no response from Roku regarding anything for over 2 weeks.  NO BODY HAS FOLLOWED UP TO ASSIST ME - IS THERE A SUPPORT TEAM? IF SO DO THEY DO ANYTHOING? 

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Tomel
Level 9

Re: 10 days no response from roku support

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Recommend filing a dispute with your method of payment (credit card?). Provide them the documentation. They will give you credit (provisional) and forward complaint to Roku. If Roku doesn't respond, after a period of time the provisional credit will become permanent.

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