Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

$10.00 credit for Vudu on my Roku

I received a $10.00 credit for my Vudu account o. My Roku. Do I bought a movie that was $14.99, so when I went to order the movie it didn't let me put in the code to get the $10.00 credit, so it charged me $16.06. So would like my credit to be applied to my account. I believe I did it right; the email did not explain a lot. It looks like they charged my credit card on my account right away, if you can apply the $10.00 credit to my credit card that would be great. We receive codes we should be able to use them on our accounts on Roku.
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Roku Employee
Roku Employee

Re: $10.00 credit for Vudu on my Roku

[post moved to appropriate board]


Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.


Danny R.
Roku Forum Moderator
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Level 7

Re: $10.00 credit for Vudu on my Roku

You need to apply the credit to your vudu account before making a purchase. It will then be taken off at check out
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