Account, payments & subscriptions

[Paul75]

I bought/spend over 600 dollars for two roku 50" inch flat screen tvs, one for downstairs and one for upstairs, one is all set up for downstairs and good to go, but when it was time setting up my second tv on the same account i cant do it really now. So you people think im spend almost 200 dollars for a second tv to put a on my account and upgrade  my account no not happening from my credit card when i 600 dollor for two tvs i expect everything should be free on roku since the announced everything is free i guess its not dont buy nothing from roku or the company im returning my tvs to get a better brand where i can use two smart tvs on the same account so **bleep** you roku and you **bleep** products 

[atc98092]

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@Paul75 wrote:

I bought/spend over 600 dollars for two Roku 50" inch flat screen tvs, one for downstairs and one for upstairs, one is all set up for downstairs and good to go, but when it was time setting up my second tv on the same account i cant do it really now. So you people think I'm spend almost 200 dollars for a second tv to put a on my account and upgrade  my account no not happening from my credit card when i 600 dollar for two tvs i expect everything should be free on roku since the announced everything is free i guess its not don't buy nothing from Roku or the company i'm returning my tvs to get a better brand where i can use two smart tvs on the same account so **bleep** you Roku and you **bleep** products 

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Roku does not charge for registering devices, and there's no such thing as an "upgraded" account. If you called some toll-free support number, it was a scam site. I really hope you didn't give them any personal information. Perhaps we can offer some help. For the second TV, do a hard reset to get back to the clean initial setup page. There's a hidden reset button that you have to hold for 30+ seconds. Ignore what is happening on the screen, and hold it for at least 30 seconds. Then restart to setup process. Don't go to any site but www.roku.com to activate the TV. I can't explain why, but you ended up on a scam site instead of the real Roku site. 

[Heyitsrick]

For the life of me, I don't understand how this scamming thing continues to come up. It's obviously not part of the Roku setup routine (built into the device). How are people ending up at these "pay" sites when there's documentation that comes with the devices and on-screen setup that walks you through everything?

[RokuDanny-R]

@Paul75 

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku will never charge for support or device activation services. 

For more information about activation, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?

If you are having issues with activating your second Roku TV, feel free to send me a PM with your Roku account email address. I'll be able to assist you further from there.

Thanks,
Danny

[atc98092]

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@Heyitsrick wrote:

For the life of me, I don't understand how this scamming thing continues to come up. It's obviously not part of the Roku setup routine (built into the device). How are people ending up at these "pay" sites when there's documentation that comes with the devices and on-screen setup that walks you through everything?

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I can't understand it either. All I can some up with is someone has hijacked the DNS entries within some ISPs and a legitimate URL request is getting sent to a bogus site. 

[Dinesh53]

To cut the long chase short: Dump your Roku TV and get any smart TV. Roku is annoying to say the least. I have paid monthly cable subscription but the Roku keeps on popping up like an unwanted ad and you will spend a lot of time getting rid of that every other minute. 

I was a fool to buy one. I am so pleased to have got rid of it. 

[Strega]

If sounds like you got your TV into a Store/Demo mode (which, by the way, has nothing to do with the subject of this 2019 thread).  If you list the specific model, someone might now the specific menu path to turn it off.

Or, if you've really gotten rid of the TV over that, try not to turn it on on the next one. It's a common feature these days.  Many stores have few knowledgeable sales people so many manufacturers feel the TV needs a way to advertise itself.

[xjailer]

I bought a Roku tv about three months ago and the worst purchase I have ever made in my life.  I am throwing it straight into the dump because i would not want to give it to my worst enemy.  Going out to buy a Vizio tv that I know has a real tv remote and you don't have to pay to watch tv and being hounded to buy a subscription to Roku.

[xjailer]

I agree and it is nothing but junk tv. Folks, do your research first before buying this **bleep**.  They can't even provide a decent working remote.

[atc98092]

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@xjailer wrote:

 you don't have to pay to watch tv and being hounded to buy a subscription to Roku.

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I don't know what you're seeing, but there is no "subscription" for a Roku. You certainly don't have to pay to watch over the air TV with an antenna, which is the major reason to get a Roku TV instead of a Roku player. Are there channels that require a subscription? Of course there is, and you will find them on every make and model of streaming player or Smart TV.

Roku excels in the amount of free content that is available from sites that don't charge but show advertisements. And some services that you pay for still have commercials, unless you pay a higher fee. But none of that is from Roku. Any charges or request for payment is coming from some other provider. The Roku Channel is the only content provided by Roku, and it is free of any charges. It does have the ability to subscribe to some paid services, but they aren't required to play the content offered by Roku themselves.