i purchased a $14.99 remote with 'free shipping.' i guess i chose 2 day shipping which was not free. it is $15.00 approx., bringing my total to $31.66 for a basic remote. okay, my bad, i accidentally chose the wrong shipping method (which is a whole other story). so, i just wanted to cancel the order and place another order and get 'free shipping.' but, there is no way to do that. i spent time on my own trying. finally, i found a difficult to find customer service number: (816)272-8106. after talking to FOUR different cs reps (all very nice) and going around in circles trying to cancel from my end and from ROKU's end, i was told i had to wait 24 hours to cancel my order. what!? anyway, the reps were all nice, but the policy is deceptive and the $15.00 delivery option was offered in a way that made it look like that was the 'free shipping' method as opposed to the overnight shipping method. i thought i was choosing the 'free shipping' method. this should not be this difficult. what a racket.
