Account, payments & subscriptions

[TeamD4]

I have two charges from the same day but under different Roku names. There have been no changes to my subscriptions or added channels. I've checked my Roku account and nothings shows any new channels or add ons. Please help. 

[renojim]

Any time you have a suspicious charge the first call you should make is to your financial institution.

[RokuDanny-R · Accepted solution]

@TeamD4 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny