Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ltganza
Newbie

subscription to Rakuten/Viki suddenly stopped

Jump to solution

On 7/22/2021 I Paid $49.99 for an annual subscription to Viki.com then I upgraded it to $99/yr to Viki Plus.

My next billing cycle will be on 7/22/2022;  so why has my account stopped?  Why can I no longer use my sign in on my account?  

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: subscription to Rakuten/Viki suddenly stopped

Jump to solution

@ltganza

Thanks for the post.

Are you subscribed through Roku Pay or through the channel provider directly? If you subscribed to the channel through the provider directly, you will need to reach out to the channel provider for further assistance with your account information.

If you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator

Re: subscription to Rakuten/Viki suddenly stopped

Jump to solution

@ltganza

Thanks for the post.

Are you subscribed through Roku Pay or through the channel provider directly? If you subscribed to the channel through the provider directly, you will need to reach out to the channel provider for further assistance with your account information.

If you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos