Account, payments & subscriptions

[1660]

i need to cancel my CBS All-Access subscription and billing

[Iona-D]

Before anything, give CBS All Access a call now for CBS All Access issues and problems.  People who have problems with other apps should contact that particular app directly either call, chat, even email.  Roku does not have a Call Center anymore as they disbanded it earlier this year.  I think they will be able to help you far more anyway with most any issue you experience with their app.  They sure helped me!

CBS All Access Phone #: (888) 274 5343  Monday-Sunday 8am-2am EST.

I have called them first when I had an issue or 2 with the app itself or my subscription.  If you still experiencing trouble after the call, then call the credit/debit card's own issuing institution and let them know what's going on.  They can help you far better than anyone else from canceling the card and issuing a new one to some other solution. 

All it takes is a couple of calls at most, no matter what the problem is .  Not mindless runarounds and wild goose chases!

[RokuDanny-R · Accepted solution]

@1660 

Thanks for the inquiry.

If you subscribed to CBS All Access through the channel provider directly, @Iona-D mentioned you will need to contact the channel provider. Many channels on Roku are developed and maintained by the channel provider themselves. 

However, if you purchased your subscription through Roku Pay, please see our Support page here for more information: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny

[PammyJ]

No! They want to unsubscribe, lol I'll never sign up for hulu although I truly want this, but if I have to go via roku, I can, and will do without. This **bleep** is terrible.

[joankarst]

I want to cancel CBS all access billings

[456]

pls cancel my account  8162728107DE thank you

[RokuDanny-R]

@joankarst @456

Thanks for the posts.

How are you subscribed to the channel? If you subscribed through Roku Pay, you can log into your Roku account online at my.roku.com and click Manage your subscriptions. For more information, visit our Support page here: How do I unsubscribe or cancel my Roku® Pay subscription?

However, if you subscribed through the channel provider directly, you will need to contact the channel provider for further assistance with your account.

Thanks,
Danny

[PammyJ]

WOW,  this is exactly why I would never subscribe for anything via Roku...I want Hula so bad, but will go through my Firestick!

[lslindemann]

How do I cancel my CBS interactive 8162728107DE

[RokuMary-F]

Hi @lslindemann,

Thanks for the inquiry.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

You may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.

You may also refer to this link: How to unsubscribe or cancel a subscription | Official Roku Support

If you need further assistance, feel free to contact Roku Support here

Let me know if you have any other questions, and have a good day!


Kind regards,
Mary