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mumsaduck
Newbie

i have some charges i dont understand

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hi i just received my bank statement and there in about 13 roku charges of different amounts with letters that are different also..any one know why that it...we have it only on 3 tvs..but just wandering why so many charges,,,

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RokuKariza-D
Retired Moderator

Re: i have some charges i dont understand

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Hi @mumsaduck

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: i have some charges i dont understand

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You can check your purchases and subscriptions that were made through Roku at https://my.roku.com .  Log in using the email address that's displayed on your Roku device under Settings->System->About.  If you have multiple Roku devices it's possible that you have multiple Roku accounts and you'd have to check each one.

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RokuKariza-D
Retired Moderator

Re: i have some charges i dont understand

Jump to solution

Hi @mumsaduck

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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