Account, payments & subscriptions

[hernandez49]

my husbands card was charged fro philo and we cancelled that on 9/30/2020 and philo aaid we need to contact u cause they didnt take the payment we want a refund on the anoumt you took

[RokuKariza-D · Accepted solution]

Hey @hernandez49

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza