Account, payments & subscriptions

[gchiccwv]

I received a message from ROKU that a subscription for ESPNWATCH would take effect on Aug. 13, 2021 for $ 69.00 per month.  How can I cancel it ?

charlestownWV 

[AvsGunnar]

@gchiccwv 

Login to your online account dashboard at https://my.roku.com/account, navigate to Manage Your Subscriptions under the Manage Account Section.

There was an update to that email stating that the 69.00 is the yearly price, not monthly price.

 https://community.roku.com/t5/Channel-Issues-Questions/Watch-ESPN-App-Price-Change/m-p/703960#M84075

[DBDukes]

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@gchiccwv wrote:

I received a message from ROKU that a subscription for ESPNWATCH would take effect on Aug. 13, 2021 for $ 69.00 per month.  How can I cancel it ?

charlestownWV 

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Perhaps @RokuDanny-R can weigh in. The app name "ESPNWatch" hasn't been used in quite some time. The app for Roku is simply "ESPN" and is free.

A subscription would be for a service, and there is no service by the name "ESPNWatch" but rather, there is an ESPN product named "ESPN+" which is $69/year or $6.99/month. Perhaps you have a subscription to that?

I hope @RokuDanny-R can clarify if this is truly a legitimate Roku email you received, and if it is, can get the Roku staff to get the words right in Web and email communications.

[RokuDanny-R]

@gchiccwv

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny