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mcc1234
Newbie
‎04-02-2021 06:22 PM

charged after ending free trial a day ahead of time

I had a 7 day free trial for fubo tv. I ended it on the 6th day. Two days later roku charged me 70 dollars for the next month. The subscription is still active and every time I cancel it its still there.

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renojim
Community Streaming Expert
‎04-03-2021 09:00 AM

Re: charged after ending free trial a day ahead of time

All you'll ever get here is the standard response that ends with contact Roku at:
https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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DBDukes
Community Streaming Expert
‎04-03-2021 10:25 AM

Re: charged after ending free trial a day ahead of time

@mcc1234 wrote:

I had a 7 day free trial for fubo tv. I ended it on the 6th day. Two days later roku charged me 70 dollars for the next month. The subscription is still active and every time I cancel it its still there.

Just to confirm, you went to this page: https://my.roku.com/account/subscriptions

On that page, you see Fubo TV as an active subscription? And it lists a renewal date? And you tried to cancel from that page?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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