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channel ( USTV360 ) which I do not wish to have was added to my roku and I wish to be credited

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I noticed 2 charges from USTV360 this month and one last month which I did not authorize and I am requesting to be credited in full as I did not order this channel nor do I use it or watch it ... I called USTV360 and they told me to contact Roku then I tried calling Roku but there is no phone number and the chat boxes are inactive I find this to be very upsetting and frustrating and am asking to credited for the month of December 2022 and for January 2023 .... thank you

 

#ustv360   #rokubilling   #rokupayments   @ustv360  

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RokuNimfa-C
Retired Moderator

Re: channel ( USTV360 ) which I do not wish to have was added to my roku and I wish to be credited

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Hi @andybernath,

Sorry to hear about the unrecognized charges on your card. For account & billing concerns, it may be more effective to get help from our Billing team. You can also contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

I'm going to mark this post as solved as no troubleshooting is needed in this matter but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit.


Regards,
Nimfa

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2 REPLIES 2
RokuNimfa-C
Retired Moderator

Re: channel ( USTV360 ) which I do not wish to have was added to my roku and I wish to be credited

Jump to solution

Hi @andybernath,

Sorry to hear about the unrecognized charges on your card. For account & billing concerns, it may be more effective to get help from our Billing team. You can also contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

I'm going to mark this post as solved as no troubleshooting is needed in this matter but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit.


Regards,
Nimfa

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HDMIGuy
Roku Guru

Re: channel ( USTV360 ) which I do not wish to have was added to my roku and I wish to be credited

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@andybernath Login to your Roku account on a phone or computer.  Go to manage my subscriptions.  If the subscription is listed you can unsubscribe there.  If the subscription is not listed you may have a second Roku account with a different email or the charge is not from Roku.

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