I noticed 2 charges from USTV360 this month and one last month which I did not authorize and I am requesting to be credited in full as I did not order this channel nor do I use it or watch it ... I called USTV360 and they told me to contact Roku then I tried calling Roku but there is no phone number and the chat boxes are inactive I find this to be very upsetting and frustrating and am asking to credited for the month of December 2022 and for January 2023 .... thank you
#ustv360 #rokubilling #rokupayments @ustv360
Hi @andybernath,
Sorry to hear about the unrecognized charges on your card. For account & billing concerns, it may be more effective to get help from our Billing team. You can also contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
I'm going to mark this post as solved as no troubleshooting is needed in this matter but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit.
Regards,
Nimfa
Hi @andybernath,
Sorry to hear about the unrecognized charges on your card. For account & billing concerns, it may be more effective to get help from our Billing team. You can also contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.
I'm going to mark this post as solved as no troubleshooting is needed in this matter but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit.
Regards,
Nimfa
@andybernath Login to your Roku account on a phone or computer. Go to manage my subscriptions. If the subscription is listed you can unsubscribe there. If the subscription is not listed you may have a second Roku account with a different email or the charge is not from Roku.