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can not get to home screen

This imeesage appeared on my Roku TV, now I can not get to the home screen 

Account Canceled Dial 833-452-3777 

Your login info will automatically be cleared on the Date you choose or manually whenever you want



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Community Streaming Expert

Re: can not get to home screen

Don't call that number.  It's a scam.  Search for how to factory reset your TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Reel Rookie

Re: can not get to home screen

I fell this same guy. Fortunately after figuring out I was scammed, which wasn't long, I factory reset everything and started over. Changed all passwords. This man had my email address from my Roku and he changed the email address on my Roku so only he would be able to control it. That was scary. He also had my Roku pin #. Thankfully I paid $199.99 on PayPal and not a credit card. Can't even imagine. The Payment went through on PayPal and contacted them about this fraud. Of course they did nothing but the payment was still pending on my bank account so I stopped payment. His email on the invoice is no good. Believe it or not he is on LinkedIn. He used the Roku name on his fraudulent emails he sent me. His name was Frank, if that was even his real name. People please be careful.

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