Account, payments & subscriptions

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renojim
Community Streaming Expert

Re: Wrongful Charge By Roku

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@tracitilton, call Roku support at (816) 272-8106 and choose option 1.

Did you check your subscriptions at https://my.roku.com/account/subscriptions ?

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RokuMary-F
Community Moderator
Community Moderator

Re: Wrongful Charge By Roku

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Hi @tracitilton,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

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Pedro1
Newbie

Re: Wrongful Charge By Roku

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Dropped Hulu 3 months ago. Continue to get charges for ESPN $6.32 and Roku $6.29. These channels are void without the subscrption and need a credit back to my cre3dit card for the charges

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RokuKariza-D
Roku Guru

Re: Wrongful Charge By Roku

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Hey @Pedro1

Thanks for the post.

We would recommend following @RokuMary-F's suggestion above. Our billing team is the best one to help you with that matter.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Cu
Channel Surfer

Re: Wrongful Charge By Roku

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Sir the only way to recover charges and stop charges from Roku is too first contest those charges with your credit card company they usually credit your card with those funds and charge it back to Roku.  Then have them issued you a new card, it will have a new number and Roku will not be able to charge to your new card. This was the only way after I was able to get my money back and stop the charges. I tried using Roku team and after 6 months of being told they could not trace or find where the charges were coming from I had them issue me a new card and contested the charges. It took about a month after I did this for the credit card company to refund the money.

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cdse72
Newbie

Re: Wrongful Charge By Roku

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have had the same issue  roku is charging for things I didn't subscribe to and can't get an answer   I will be disabling the wifi  for  roku     really disappointed, and its 816 272 8107   I have seen multiple posts about this and multiple different charges, I will never recommend roku or use it ever again,

 

Also had to get a new card recently well it auto updates the payment       stupid practice by Card companies

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RokuKariza-D
Roku Guru

Re: Wrongful Charge By Roku

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Hello @cdse72

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mmikkyb17_
Newbie

Re: Wrongful Charge By Roku

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  • Roku TV is great. I got 2 charges for the same price. I CALLED customer service and they happily reversed charges. Sometimes you have to actually talk face to face with someone in life to get desired results!
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kab6688
Newbie

Re: Wrongful Charge By Roku

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Yes I also am wrongfully being charged twice of September 2023. First was $20.81 second same day 09/29/2023 $22.75 that I know nothing about. As I have not ordered anything costing from Roku ever!!!! The only statements are two SEPERATE ones stating 2711 Centerville Rd., Suite 400, 8162728107, DE, USA only which I look up says ROKU charging. And twice in one month too??!!!

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HDMIGuy
Roku Guru

Re: Wrongful Charge By Roku

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@kab6688 You can login to your Roku account on a computer or phone and check your subscriptions.  If you find your subscriptions you can cancel there.  You can also call the phone number you listed in your post.

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