Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Carlow
Reel Rookie

Wrong payment method removed

I had originally used PayPal for my account setup. I want to change to using a card and remove PayPal. I have added the card, but when I click on PayPal and select remove payment method, it removes the card instead. I have tried this 4 times now, 3 last night and once just before posting. I am selecting PayPal and clicking remove payment. Do I have to wait longer for the card to be accepted into my account? I have not paid for anything thru Roku. I subscribed to YouTube TV on my computer before I purchaced the Streaming Stick + 

0 Kudos
4 REPLIES 4
renojim
Community Streaming Expert

Re: Wrong payment method removed

It's not necessary to have a payment method attached to your Roku account.  If you don't plan on purchasing or subscribing to anything through Roku just remove Paypal without adding a card.  Or, remove Paypal before you add the card.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Carlow
Reel Rookie

Re: Wrong payment method removed

Then Why did they ask for a payment method? I still can't remove PayPal from my account. There is no option. 

0 Kudos
renojim
Community Streaming Expert

Re: Wrong payment method removed

They ask for it to encourage you to purchase things through them for which they get a cut.  There's a not very obvious way to opt-out when you first set up a Roku account.  I don't know why you can't remove PayPal; I've only every used credit cards.  I wonder if you could remove it or block purchases from the PayPal side of things.  Make sure you add a PIN to your Roku account to prevent inadvertent purchases.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Retired Moderator

Re: Wrong payment method removed

@Carlow

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos