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Suepie
Newbie

Wrong package was ordered

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I ordered the monthly package not the yearly on my friends account .I have tried to cancel .I have tried to contact support and I get no where. I want the monthly package just not the yearly .but was charged the yearly .I want this corrected please

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RokuDanny-R
Retired Moderator

Re: Wrong package was ordered

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@Suepie

Thanks for the post.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you. Please be aware that you may need to have the owner of the Roku account contact our Support team as it is their account that is experiencing the issue.

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
B-d32
Newbie

Re: Wrong package was ordered

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Mese cito que quiten ese paquete que iso mi hija de Disney que le cobraron $79 dólares que lo desinstalen y me devuelvan el dinero  lo quiero Candelario ya que lo uso mi hija pequeña

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RokuDanny-R
Retired Moderator

Re: Wrong package was ordered

Jump to solution

@Suepie

Thanks for the post.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you. Please be aware that you may need to have the owner of the Roku account contact our Support team as it is their account that is experiencing the issue.

Thanks,
Danny

Danny R.
Roku Community Moderator
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