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Barbjo16
Newbie
‎12-05-2023 07:24 AM

Wrong Product Sent. Zero Customer Service.

I cannot get any response from ROKU regarding my order. On 11/24, I purchased and paid for an outdoor camera, but you sent me an indoor camera. I have emailed & filled out the form on your website and NOBODY will get back with me. HORRIBLE customer service.  This needs attention immediately.

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RokuERey
Community Moderator
Community Moderator
‎12-07-2023 10:57 AM

Re: Wrong Product Sent. Zero Customer Service.

Hi @Barbjo16,

Thanks for reaching us here in the Roku Community, and thanks for flagging us about this.

I have passed along this to our Support team for further assistance. Please keep an eye on your email address as they will reach you from there.

Regards,

Rey

ERey.
Roku Community Moderator
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