After reading all the complaints here about unrefunded charges, I fully expected not to hear from Roku after I followed their suggestion to contact their support and email. I had been charged again for my DIsney account via roku because I had an auto renewing subscription. I had bought a new i-phone this year that includes the disney channel already, so that we could cast it to our TV. I waited to long to turn off my auto renew, and was charged the yearly fee of $109. I asked Roku if it was possible for me to apply the cost of the subscription to another channel since I know their policy says they don't refund for auto renewals. After clicking send on the email, within about a half an hour the full refund was posted as pending to my credit card account! It's also the weekend! Thank you to whoever responded so kindly to my request. I truly appreciate it!
