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lymond6
Newbie
‎10-26-2022 03:13 PM

Why was my order cancelled?

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I bought two new Roku 4k Streaming Sticks from Amazon. After they arrived, I ordered the free HDMI dongles for EACH of the two devices. I received one, but the other was cancelled. Why? I bought TWO sticks, so I deserve a dongle for each of them. The order no. was 105406270. Can you help, please? Thanks.

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RokuDanny-R
Retired Moderator
‎10-26-2022 07:29 PM

Re: Why was my order cancelled?

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@lymond6

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Retired Moderator
‎10-26-2022 07:29 PM

Re: Why was my order cancelled?

Jump to solution

@lymond6

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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