Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lymond6
Newbie
‎10-26-2022 03:13 PM

Why was my order cancelled?

Jump to solution

I bought two new Roku 4k Streaming Sticks from Amazon. After they arrived, I ordered the free HDMI dongles for EACH of the two devices. I received one, but the other was cancelled. Why? I bought TWO sticks, so I deserve a dongle for each of them. The order no. was 105406270. Can you help, please? Thanks.

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator
‎10-26-2022 07:29 PM

Re: Why was my order cancelled?

Jump to solution

@lymond6

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator
‎10-26-2022 07:29 PM

Re: Why was my order cancelled?

Jump to solution

@lymond6

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos