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Channel Surfer

Why does roku refuse to deal with me?

So I was a beta tester for the voice remote and didn't really like it. Within 2 weeks of getting it I wrote customer service and left a novel of my opinion about it and requested to return it for a refund.

What happened to that 30 day guarentee hu?

They even sent me a fedex label to return it so I did. Months later now they refuse to acknowledge me and I get bull generic emails back. Social media is not my thing so here I am.

Can I seriously even get a replacement? Mine could have just been bad.

The tracking number THEY provided for fedex:: 971132016089 returned and delivered to them.

I get big business and all. I was hoping roku was better than that.

I have seriously 8 rokus on my account and they would screw me over $30?

Why steal $30 from me? They have product and money!!!!

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Community Streaming Expert

Re: Why does roku refuse to deal with me?

I would blame this on ineptitude rather than malcious intent.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Community Moderator
Community Moderator

Re: Why does roku refuse to deal with me?

Hi @jacobsenfamily,

Thanks for posting in the Roku Community! 
Rest assured that I’ve escalated your RMA support follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.

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Channel Surfer

Re: Why does roku refuse to deal with me?

.....still waiting.....



............(crickets chirp).........

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