Account, payments & subscriptions

[Tmytam]

I'm trying to figure out why I am being charged still for showtime when I canceled the subscription a month ago. I got charged again this after I canceled again this month. So I've tried canceling twice an i am still being charged. 

[DBDukes]

@Tmytam 

Assuming you subscribed via Roku, when you go to https://my.roku.com and click on Manage Your Subscriptions, does it show as canceled? And is that where you canceled it? And after you canceled it, did you go back and verify it showed as canceled?

[TrooperDada326]

Did you bill it through your Roku account or Showtime themselves?

https://community.roku.com/t5/Accounts-Billing-Orders/How-to-cancel-Showtime-subscription-on-Roku/m-...

[Tmytam]

@DBDukes I sure did. I dod everything you said in your message

[DBDukes]

@Tmytam 

We need to tag @Jeremiah-Roku 

Also, go to https://support.roku.com/contactus and fill out a Billing issue request.

[Tmytam]

I'm pretty sure it was threw roku because I canceled it threw them or tried to 

[Tmytam]

Thank you so much I will try that 

[Tmytam]

@DBDukes 

Thank you so much i will try that