I cancelled all channels last month because new channels keep adding on my account I need to put a lock on that somehow. I had to cancel again today after being charged for shudder and amc don't know what that is and philo after being charged again. I cannot afford this. I made a Philo acct and cancelled Philo that way after canceling it on Roku last month. I'm starting to think ROKU is a scammer.
Re: Why do I have to keep cancelling channels ugh?
Login to https://my.roku.com/account on a computer or tablet. Change your password and as Strega suggested put a pin on the account. Roku is NOT adding these channels but someone who has gained access to your account is.
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For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.