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Njturnbull
Newbie

Why do I have to add Payment when setting up roku?

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Why is it necessary to put in my payment information when setting up roku? I don’t intend to make any purchases and I can’t continue until I do. If I want to make a purchase I can do that later.

It leads me to believe that it’s an untrustworthy service and infuriates me as a customer who’s already paid for the product.

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RokuMary-F
Community Moderator
Community Moderator

Re: Why do I have to add Payment when setting up roku?

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Hi @Njturnbull,

Thanks for posting in the Roku Community!

Upon setting up your Roku account, we’ll ask you to put a credit card number or payment method on file to make it easy to pay for any subscriptions or rentals.

For more information about the advantages of adding a payment method, visit our Support page here: Why is a payment method required when creating a Roku account? | Official Roku Support

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: Why do I have to add Payment when setting up roku?

Jump to solution

Hi @Njturnbull,

Thanks for posting in the Roku Community!

Upon setting up your Roku account, we’ll ask you to put a credit card number or payment method on file to make it easy to pay for any subscriptions or rentals.

For more information about the advantages of adding a payment method, visit our Support page here: Why is a payment method required when creating a Roku account? | Official Roku Support

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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