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Why can't I get a substriction to cancel?

I needed to do the 7 day trial in order to continue to watch Heartland I did and it said welcome to Hallmark.   The next night we went to watch Heartland and it popped up again and said we needed to sign up for the 7 day trial to watch.  So I did....did not notice that it said welcome to Up Faith.  So now I am being charged for two subscrilptions to watch Heartland.    I have gone to manage subscriptions and tried to cancel and both are still there.  I am getting frustrated!


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Retired Moderator

Re: Why can't I get a substriction to cancel?

Hi @dwallacehowe,

Thanks for reaching out to the Roku community!

I apologize for your experience here. I can understand how that may be frustrating.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
You may also refer to this link: How do I manage or cancel a channel subscription? - Roku
We appreciate your patience with this matter!
Kind regards,

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