Account, payments & subscriptions

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Why am I being charged for a new account

I replaced my old ROKU stick with a new one and am getting charged for ROKU access as if it were a new account and was wondering why. The only difference is this remote has voice and the old one didn't. There was no charge when I originally hooked up with the old ROKU.

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Community Streaming Expert

Re: Why am I being charged for a new account

There's no charge for a Roku account.  How did you activate this new stick?  Is the email address displayed under Settings->System->About the same one that's displayed on your old Roku?

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Retired Moderator

Re: Why am I being charged for a new account

Hello @deerladie

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


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