Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
deerladie
Newbie
‎08-25-2022 10:56 AM

Why am I being charged for a new account

I replaced my old ROKU stick with a new one and am getting charged for ROKU access as if it were a new account and was wondering why. The only difference is this remote has voice and the old one didn't. There was no charge when I originally hooked up with the old ROKU.

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎08-25-2022 01:59 PM

Re: Why am I being charged for a new account

There's no charge for a Roku account.  How did you activate this new stick?  Is the email address displayed under Settings->System->About the same one that's displayed on your old Roku?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuKarla
Retired Moderator
‎08-25-2022 04:13 PM

Re: Why am I being charged for a new account

Hello @deerladie

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

0 Kudos