I replaced my old ROKU stick with a new one and am getting charged for ROKU access as if it were a new account and was wondering why. The only difference is this remote has voice and the old one didn't. There was no charge when I originally hooked up with the old ROKU.
It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.