I have reached out to y'all company several times and y'all continue to charge my card for something I don't have on Roku. I've spoke to my card company and they're continuing keep put the money back on my card. Plus I've searched my account and I don't see it on there so it's something wrong with y'all system. What y'all doing is called stealing from me. And I'm sick of it. Please look into it because my next steps are talking with someone.
Hi, @DarkCoco40 no worries we're here to help! If you are receiving charges that you don't recognize, we would have to collect some information from you to find where they are coming from. So that we can keep your information secure we will be sending a direct message to you here on the Roku Community. Please keep an eye out on the mail icon at the top right of your page for a notification that we have sent you a message.
why you bill me59.99for espn roku and for 2.99on achannelcurosity icancelled over a year ago my name is willie would like email answer burton 58 @comcast.net
Hi @willieburton58, we're happy to look into these charges for you. We will be reaching out to the email you provided here shortly to collect more information and further assist. For your privacy, we would recommend editing your post and removing your email. There is a direct message function on The Roku Community where you can feel free to include your email, but in public posts, it's best not to share this information. If you have any issues locating our email or have any other problems please let us know.
I am being charged 9.99 on my card EVERY month and it says "Roku". The phone number on the charge goes to an automated system for Roku that says to go online. On 3/11 I did, and I cancelled the subscription. However have still been charged the last 3 months. When I go on the site it just runs me in circles. It directs me to log in to cancel, however then says I don't have an account. *BECAUSE I HAVE ALREADY CANCELLED/ CLOSED IT.*
How do you run a business and have NO way to contact a real person by phone, email, or chat??
@Hector-Roku How do I stop this payment?? And request refund?
@Marolyn143 log into your Roku user account (https://my.roku.com). There you will find any subscriptions you have with Roku. If you find none there (and I have a feeling you won't), then Roku is not charging you, regardless of what the credit card statement says.
If you have no subscriptions through Roku, then you are being scammed. They use stolen credit card information and submit bogus charges to your cc account. Why does it say Roku? Because it's a simple text field that the scammers can put whatever they want. They use Roku because so many people have them, and they hope that they get ignored and just pay the bill. You need to contest the charges with your cc provider, and potentially get your card replaced with a new number. Unfortunately, there's nothing Roku can do to assist you, as the scammers are simply using the Roku name. Roku themselves have nothing to do with it.
Hi @Marolyn143, it's our pleasure to help out! Regarding the charges you have been receiving, we would have to cover your account information. For that reason, to protect your privacy, we will be reaching out through direct message here on the Roku Community. We will then be able to confirm where the charges are coming from and if your account has been closed out. Please keep an eye out for a direct message from us in your inbox. You can find your inbox by selecting the mail icon at the top of your page.
Thank you for your reply. The Roku charge links your phone number and website. I did have a subscription, and When I went on in March it was showing a subscription, and I requested it to be canceled. However the payments never did stop. Therefore it seems it's not a scam but is a mistake on roku's part. I am not able to log into my account as when I requested that subscription to be canceled it says account no longer exists. When I attempt to log in it says and I have to reactivate/renew it, and to do that I have to add a credit card. Which I do not want to do.