Account, payments & subscriptions

[Cookie8]

Over the past couple days, Paramount plus would not load. It acted as if I was a new subscriber and insisted I choose a plan before it would let me in. I decided to get the 9.99, mostly no commercial plan, updating from the original cheaper plan, I was immediately charged 9.99 from y checking acct.. Okay, fine.

I then checked my bank statements today and found I also had, on May 5, a charge for $10.50 on my credit card. Guess who from? CBS Interactive. What the heck is going on here? I thought CBS became Paramount Plus!

[DBDukes]

You're contacting Roku, so I'm wondering if you subscribed to Paramount+ through Roku, or if you subscribed directly, or if you did both.

[Strega]

I think the OP has signed up for both.  (They generally don't know if you do that.)  Last time I looked, a Roku billed CBS sub says: "Roku for CBS".  The one from CBS directly won't say "Roku".  Pick one and cancel the other.

[RokuKariza-D · Accepted solution]

Hey @Cookie8

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza