@MamaJean wrote:
I was charged $24.99 on my credit card, bank confirmed it was from Roku. I called Roku and all they did was direct me to the website to get answers about this. When I went to the website they directed me to customer service and had the nerve to charge me $46 to tell me nothing about the $24.99 charge. Why is this?? I just wanted to know what the charge was for and I still have no answers. This is not right. How can I get answers to my questions??
Whomever you contacted wasn't Roku. Roku doesn't provide telephone support. The customer support they do provide never has a charge. You contacted a scammer, and I would immediately contest the $46 charge on your card.
Now, as to the $24.99 charge. Log into your Roku user account (https://my.roku.com) and look under My Subscriptions. If there are no subscriptions listed there, you are NOT being billed by Roku. Anything they bill for is listed here. Scammers make bogus credit card charges on card numbers they find on the web (usually stolen), and they put Roku in the billing name to try to fool you into thinking it's a legit charge. Again, if there's no subscriptions listed on your Roku user account, there's nothing Roku can do to help because it's not coming from them. Contest the charge with your card provider, which makes the scammers either try to convince you they are legit or they simply agree to refund the money. They usually do the latter, since that greatly reduces the chances that you or the bank might contact law enforcement about them.
Dan
Roku Community Streaming Expert
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