Account, payments & subscriptions

[Mamaofseven1984]

What the **bleep** is a Roku for Okku,816? I trying to start my $0.99 subscription with AMC and on my debit card it says Roku for Okku,816....😒🤔 really..... ? Why when i go on my Roku app I'm able to go into the AMC channel but on my TV it's trying get me to purchase an subscription after i JUST paid for the $0.99 i do not know what the **bleep** is happening. Can anyone fill me in on this crazy situation....?

[makaiguy]

Charges for subscriptions taken out through Roku show as "Roku for (Whatever)".  Okko is a developer of apps for Roku, many (most? all?) of which are screen savers.

[RokuKariza-D · Accepted solution]

Hello @Mamaofseven1984

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[ezrdrdr76]

i’ve been charged three times for Roku Okko in a row and I have searched Okko and it's a animated kids channel or stream and I don’t have anything like that I am also being charge for AE from Roku and I don't even have the App download and I have not signed up for AE I keep getting these ridiculous charges from Roku and I don't understand what the **bleep** is going on but I am about to cancel and switch streaming stick if this continues and if I do not resolve this issue and get a refund for all these Roku back to back charges that I have not authorized my bank account to be charged for I am also contacting the bank to dispute these charges and I have taken screenshots from all the other people who are having the same issue I am so i hope all those people also get there refunds for there ridiculous charges that we didn't subscribe to or authorize are bank account to be charged. 4/16/21 Saturday at 4:13 pm The crazy thing is if I would not have made a transfer from my savings account I wouldn't have even known about these charges but I do know. 

[ezrdrdr76]

I just searched again and it’s a Japanese animated kids show voice cast from 2018 and you’ll find it if you search OKKO and then it will bring it up but it’s some thing in Japanese I’m personally speak English I do not speak Japanese so I would not order a child Japanese animated show I would not understand what they’re talking about and I have no children I have a daughter who is 26 years old that lives in York Pennsylvania who is an hour and a half away from me so I definitely would not be ordering anything like this but I have four charges on my banking account back to back to back and charges for other things from Roku also that I don't even have the app downloaded I'm pissed 

[ezrdrdr76]

Also my charges are higher than yours for some reason yours are only $.99 so I’m not sure why mine aren’t the same as yours and why mine are even higher did you ever find anything out if you did reply back or you can even email me ezrdrdr@yahoo.com

[renojim]

@ezrdrdr76, did you check your subscriptions at https://my.roku.com/account/subscriptions ?

[Hector-Roku]

Hello ezrdrdr76,

We understand you were billed for a couple of separate charges that you were not expecting. To get a bit more information on this we're going to be sending you a direct message here on Roku Community. Please keep on a lookout in your inbox for a message so we can assist you further!