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Dreamnn1
Reel Rookie
‎06-12-2022 07:19 AM

Website won’t allow me to generate a valid return. Are you trying to push me past the 30 warranty?

I need to return a defective Roku Smart Soundbar   the  website just spins while processing my return and won’t complete it. Who can help?    I’m within my 30 window.

Of course no phone or email support and a  chat option so burried I can’t find it.

At least I can file a claim with my credit card. 

Roku Smart Soundbar
Thumbnail of Roku Smart Soundbar
9101X
Roku Smart Soundbar
View in Store
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2 REPLIES 2
DBDukes
Community Streaming Expert
‎06-12-2022 07:48 AM

Re: Website won’t allow me to generate a valid return. Are you trying to push me past the 30 warrant

@Dreamnn1 

Perhaps there's some stray data in your browser that's not allowing the Web forms to complete.

Log out of Roku on your browser. Remove all cookies related to "roku." Disable all browser extensions. Then, shut down your computer. Do not reboot; do an actual shutdown.

After 30 seconds or so, start your computer, then log on to Roku, and try to submit your claim via the Roku Returns page.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Dreamnn1
Reel Rookie
‎06-12-2022 08:51 AM

Re: Website won’t allow me to generate a valid return. Are you trying to push me past the 30 warrant

That worked! Thank you for fixing 2 days of frustration!

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