Account, payments & subscriptions

[renojim]

@ItayviaBrown20_, check your purchases at https://my.roku.com/account/purchases and your subscriptions at https://my.roku.com/account/subscriptions .  I hope you didn't call some phone number when you first set up your Roku.

[sherylegallatin]

I was talking to some one they wanted screen shot I sent it and lost the one I was talking to

[sherylegallatin]

46 dollars off my card was taken to something called answer a expert every time I am asked for a screen shot through you alls email I lose the person I am talking to all I want is the is the 46 back on my card you can even take the 10.00 for peacock 9 for Disney + and 9 for fnly 15 for my regular charge and put the balance on my card

[renojim]

@sherylegallatin, what is your "regular charge"?  Did you call someone to set up your Roku when you initially got it?

[RokuKariza-D]

Hi @sherylegallatin

Please accept our apologies for any inconvenience this has caused.

We've noticed that one of our Billing representatives sent you a follow-up email regarding your concern. We would recommend continuing to work with them to resolve the issue as they would best be able to assist you moving forward.
We appreciate your understanding.

All the best,
Kariza

[sherylegallatin]

I have been trying to deal with this all day with no help 46 dollars was charged to my account with out me oking it I need it put back on I did not authorized for it to be taken it is for something called answer the expert well I never asked for that and it is through Roku or so I would appreciate it if I got the $46 back so I can finish my pay my bills I am on the limited income and $46 is a lot to lose for something I don't want

[Bman0716]

I saw a charge on my credit card for phone/ cable. Don't remember allowing this charge as I have Xfinity cable and metro by tmobil.

[RokuKariza-D]

Hi @Bman0716

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

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@Bman0716 wrote:

I saw a charge on my credit card for phone/ cable. Don't remember allowing this charge as I have Xfinity cable and metro by tmobil.

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How is this charge related to Roku which doesn't do phone or cable?  If you have a Roku account login on a computer and check your subscriptions.  If none are listed the charge(s) are not by Roku.

[ilovemuzik]

@RokuDanny-R 

The same thing is happening to my mom currently. She doesn't even have a Roku and is being charged $4.99 a month for something NEITHER of us signed up for! Discovery? 

How do I cancel this subscription and get my mom a refund? This is absurd. It doesn't show up under subscriptions and I'm unable to locate the channel. Also, I'm unable to email billing questions. Why is that?

Can you help us get her money back?? My mom is elderly and has very little money. This is very frustrating and disheartening to say the least. 

Thank you,

Tracee