Account, payments & subscriptions

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RokuDanny-R
Retired Moderator

Re: Was charged for something I didn’t even subscribe too

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@MAXANGLE @Lycrumb39 @Danielsan 

Thanks for the posts.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current subscriptions that you may being billed for.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
Jita
Newbie

Re: Was charged for something I didn’t even subscribe too

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I talked with Michael in C/S at Roku just a few min. ago. Explained I had just realized NFHSNetwork and Roku had each billed me for the same service the last two months. NFHS customer service is refunding me for one month. Went thru all kinds of jumping thru hoops with Michael.First he couldn’t find my account.  Then after he wanted my address, telephone, number and zip code. Ended up he posted that once you ok a subscription with Roku there is no refund. Lousy customer service. They are competing with TracFone for worst in the world!

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Re: Was charged for something I didn’t even subscribe too

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TO WHOM IT MY CONCERN

WHY I WAS CHARGED $59.99 FOR HALLMARK CHANEL

I DO NOT WATCH HALLMARK 

PLEASE CANCEL

LINDA SARGON SWENSON

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AndColm1
Newbie

Re: Was charged for something I didn’t even subscribe too

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I canelled all subscriptions trials. Was being billed and didn't know it until. My husband checked his acct.  He would like his money refunded back please. 

Thank You

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RokuDanny-R
Retired Moderator

Re: Was charged for something I didn’t even subscribe too

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@AndColm1 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Was charged for something I didn’t even subscribe too

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@lindaswenson 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscription to see a list of current subscriptions that you may be charged for.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Arianna2
Newbie

Roku is a SCAM i only used roku tv one time for STARZ & t...

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Roku is a SCAM i only used roku tv one time for STARZ & they charged me $67.88 for service with fubo tv when i don’t even watch sports!!!! never heard of fubo tv until they charged my card. i want & need my money refunded back expeditiously this is pathetic & customer service is HORRIBLE they NEVER email back it’s no use in contacting them. having roku tv is the worst experience ever. i don’t even have a roku account just the tv !!! 

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Arianna2
Newbie

Re: Roku is a SCAM i only used roku tv one time for STARZ & t...

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i had to make an account to leave this review. roku will never have my service again

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RokuDanny-R
Retired Moderator

Re: Roku is a SCAM i only used roku tv one time for STARZ & t...

Jump to solution

@Arianna2 

Thanks for the post.

As stated in my previous post, for further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: Was charged for something I didn’t even subscribe too

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I was charged 10 dollars for something I’m not  aware  if and something I didn’t use. I know that roku channel is free to look at moves in so I’m trying to understand why I’m getting billed for something called roku?

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