Account, payments & subscriptions

[debm]

received offer to upgrade old devices as they are not viable later this month. However when trying to complete purchase through link provided in email, the pages just spin and spin regardless of what browser I am using. 

How can I complete this purchase without being able to contact customer service 

[RokuDanny-R]

@debm 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[acipolone]

I had this same problem earlier today. Went back just now and the players that were listed are gone. Just a remote, an SD card, and some speakers ...

[debm · Accepted solution]

The issue has been resolved and my order placed. 

[gracelancaster]

The same offer for a streaming stick upgrade came up on my screen for $15 but then disappeared. I have an old Roku, Roku 2 and cannot seem to get in touch with customer support at all. The offer does not show on my account online. If someone could help i would greatly appreciate it

[debm]

Roku sent me this:

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

[RokuDanny-R]

@gracelancaster 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[GSH]

How do you get this resolved?  I have the same issue.

[DBDukes · Accepted solution]

@GSH 

Describe what's happening in your situation. Give details. "Same" is never a good description. This could have been an offer from a third party, as has happened over the years (Amazon did that last year, for instance). This could have been a limited time offer. This could be a bunch of things. So, details are important, as "same" might not really be same.

The more info, the better we can understand, and perhaps get a solution for you.

[debm · Accepted solution]

Db dukes. This should not be directed to me. Same.... was from another person asking me what my result was.