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Martineznm
Newbie

Update on HBO Max not working

I can't get my roku to work...my HBOMAX ACCOUNT KEEPS SAYING I NEED SWITCH PLANS IN ORDER WATCH THE MALIGNANT NEW MOVIE. SO I SWITCH TO THE 14.99 NO ADS AND IT SAYS IT SWITCHED ON MY ACCOUNT HERE ONLINE BUT EVERYTIME I CLICK ON THE MOVIE IT SAYS SWITCH PLAN TO A NO AD PLAN...BUT I ALREADY  DID!!! I EVEN RESTARTED MY ROKU AND UPDATED IT AND STILL NOTHING...WHAT AM I DOING WRONG???HOW DO I FIX THIS???

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DBDukes
Community Streaming Expert

Re: Update on HBO Max not working

@Martineznm 

Are you subscribed to HBO Max directly? Or are you subscribed through Roku? That makes a difference in how to direct you to proceed.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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