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sapphire1
Newbie

Update...normally pay service monthly. Misunderstood format change. Need refund of overpayment

Update charges...need refund and return to original services.

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3 REPLIES 3
RokuCarly
Community Moderator
Community Moderator

Re: Update...normally pay service monthly. Misunderstood format change. Need refund of overpayment

Hi @sapphire1,

A warm welcome here at the Roku Community!

No worries; our Account-Billing team would be more than willing to sort this out for you as your convenience and satisfaction are what we aim for. Visit our official Account and Billing Support page. You should have the option to talk/chat/email with one of our live experts if you choose the category "Account, payments and subscriptions". In the meantime, we appreciate your patience and understanding. 

Please don't hesitate to let us know if you need help aside from this, and we'd be more than happy to continue doing so. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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Jaden2010
Newbie

Re: Update...normally pay service monthly. Misunderstood format change. Need refund of overpayment

Hi, My name is Renee Mathis, I’m contacting you in reference of my Roku account for Peacock, I had some fraud done on my bank card, and the bank put a stop on my card. And I won’t be getting a new card within ten days. My payment is due on the 5th of this month, so is it anyway you can continue my service until I receive my card to update my payment method. This is the number connected to my account 352-446-3101, thank you.

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renojim
Community Streaming Expert

Re: Update...normally pay service monthly. Misunderstood format change. Need refund of overpayment

@Jaden2010, edit your post using the three vertical dots and remove your phone number.  The only one that will call you is a scammer telling you he can fix all your problems for a nominal charge.

Contact Roku billing support at https://support.roku.com/contactus .

Roku Community Streaming Expert

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