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Mj723
Newbie
‎10-17-2021 12:09 PM

Unrecognized charges on my bank statement.

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Unrecognized charges on my bank statement for: The Roku Channel for $10.99, Roku for Hulu for $12.99. These are NOT subscriptions in my Roku account. I am unable to CANCEL them! The phone number associated with the charges is: 816-272-8107. The recorded message at this number explains to go to website: support.roku.com. Has your system been "hacked"?!

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RokuKariza-D
Roku Guru
‎10-17-2021 03:02 PM

Re: Unrecognized charges on my bank statement.

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Hi @Mj723

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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3 REPLIES 3
RokuKariza-D
Roku Guru
‎10-17-2021 03:02 PM

Re: Unrecognized charges on my bank statement.

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Hi @Mj723

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Lelly417
Newbie
‎07-17-2023 06:05 PM

Re: Unrecognized charges on my bank statement.

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THAT DIDN'T WORK!!!! And no matter what I clicked on the screen went back to the first page!!!!! EXTREMELY FRUSTRATING!!!!!!!  I WANT MY $99.99 REFUNDED IMMEDIATELY!!!!!!

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HDMIGuy
Roku Guru
‎07-19-2023 12:17 PM

Re: Unrecognized charges on my bank statement.

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@Lelly417 Have you logged into your Roku account and checked your subscriptions?  We don't know what didn't work and I have no idea what the charge is for.  Provide more information and someone will try to help you.  If you accidently subscribed to something it may be very difficult to get a refund.  To prevent someone ordering something login to your Roku account and go to the update pin preference and make sure you have selected  "Require a pin to make purchases"

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