There is an unknown charge of $7.99 on my account from Roku but it isn't showing up in my invoice on the website. Is there a number I can call to get this charge figured out? I have been all over the website already and can't find it.
You may unsubscribe the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device: 1. Press theHomebutton on Roku remote on your Roku remote. 2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote. 3. Press theStarbutton * on Roku remote on your remote to open the options menu. 4. SelectManage subscriptionto view the renewal date and access additional options. 5. To unsubscribe, selectCancel subscription. A message will appear confirming the duration of continued access, content, and services. 6. When prompted, selectCancel subscription. Roku will display a message confirming the cancellation and your last day of access. SelectDone.
To cancel or unsubscribe from a mobile device or PC 1. Go tomy.roku.comon your computer or smartphone. 2. If prompted, sign in to your Roku account. 3. Scroll down and selectManage your subscriptions. 4. Locate the channel under Active Subscriptions and selectCancel subscription. 5. Select a cancelation reason to complete the process. Note:Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
When a financial institution gets credit card data submitted to them, there is a description that is essentially free text. It can say anything.
It's supposed to say who made the charge, and contact information about it. However, it can contain any information.
If a thief (no other way to describe them) obtains credit card information, they can submit the information and fill out the text any way they want. They can put NASA, they can put Queen of England, they can put UNICEF, they can put Roku, they can put anything ... heck, they could put your name. In this case, they put Roku. They're thieves, so a lie on top of theft is kinda par for the course.
What likely happened is that someone compromised a system that had that your credit card information, and some thief (maybe the same person, maybe a different person) ended up with it. They submitted information and put Roku in the description.
Roku didn't do this. Some thief did and then lied about it.