Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unrecognized charge to my card

Jump to solution

I had a case open with roku because I don’t know why my card being charged after I canceled.. I had email with a case number and everything and it said my problem was resolved.. why Did I just get a text from my bank saying a payment came out from them and this was a month they suppose to had resolved it

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: Unrecognized charge to my card

Jump to solution

@Quanterria94

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Unrecognized charge to my card

Jump to solution

@Quanterria94

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos