Account, payments & subscriptions

[Igiveup]

I am incurring a monthly 22.99 charge titled  Roku for Performance Investment—- can t find any info on this either roku app or website - most frustrating- anyone?

[AvsGunnar · Accepted solution]

@Igiveup 

It may or may not be fraudelent charge.  You can check for any Roku billing/subscriptions under your Roku account (https://www.roku.com/ or https://my.roku.com/account).

This sounds like a similar "Roku for Perform Invest" question posted in these forums in April 2021. (https://community.roku.com/t5/Accounts-Billing-Orders/Roku-for-Perform-Invest-Suspicious-Charge-Does...).

However, another user verified that this may be a valid billing from a subscription service. (https://community.roku.com/t5/Accounts-Billing-Orders/Billed-for-quot-Roku-Perform-Invest-quot/m-p/6...)

I would suggest looking at your account and subscriptions and if do not recognize any, contesting the charges as fraudulent with your credit card or banking institution. 

[Jeremiah-Roku]

Hey @Igiveup  We hope that the response our Community Streaming Expert: @AvsGunnar gave you a few days ago helped out your situation. Keep us posted!

[brownhillm]

This does not appear in my roku account as a subscription, so it must be fraudulent?

[brownhillm]

This reply does not help - I do not see this as one of my listed subscriptions in my roku account

[atc98092]

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@brownhillm wrote:

This does not appear in my roku account as a subscription, so it must be fraudulent?

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Yes, it's almost certainly fraudulent. When you contact your cc provider to contest the charge, you should ask them to cancel your card and issue you a new one. It's a pain for anywhere you currently use your card, but if the dark web has your info the bogus charges are likely to continue.

[Ditartyn]

I had a similar problem when I almost fell for an ad from scammers. I wanted to buy a new coat, and the seller offered to place an order through a special form where I had to enter my bank card details. As a result, it turned out that he had issued several subscriptions to me, and I urgently needed to redo the card. Be careful with your bank details. Some scammers are not limited to an inexpensive subscription but write off a large amount at once. A few months ago, I turned to a wealth management specialist, so now I try to monitor all financial flows and be more careful.

[Wade2]

I have the same problem too. Roku for Performance Investments for the past 3 months. Very frustrating that I can't talk to anyone 

[Wade2]

Can anybody at roku address my unauthorized charges?

[renojim]

@Wade2, you should read all of the posts above yours.  The only response you'll get here from anyone at Roku is the usual "contact billing at https://support.roku.com/contactus ".