Account, payments & subscriptions

[Steve110]

Hi Danny,

I can't get in touch with anyone from your company so I'm hoping you can help. 

My cc was charged for signing up for PP+ $1.88, which I nor my wife signed up for. In addition, I received an email for signing up for AMC+ which we didn't sign up for. I was able to cancel both by clicking on their apps from the Roku homepage. How do I get reimbursed from my cc for the charge and also, prevent something like this from happening again? I did set up a pin, but it's only my wife and me.

[RokuDanny-R · Accepted solution]

@Steve110

Thanks for the post.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny