Account, payments & subscriptions

[RedQueen]

Today I was $9.99 for Roku. I logged into my account to see what it was so that I could cancel it, but it’s saying that I have no subscriptions.

Why am I being charged for a subscription thats not listed in the subscription?
How do I find the subscription that I’m being charged for so that it be canceled?

[RokuMary-F · Accepted solution]

Hi @RedQueen,

We appreciate you reaching out to the Roku community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

You may also refer to this link for more info about What to do if there is a charge you do not recognize | Official Roku Support

We appreciate your patience with this matter.


Best regards,
Mary