Account, payments & subscriptions

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RokuDanny-R
Retired Moderator

Re: Unauthorized charges

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@Janay391 

Thanks for the post.

It looks like you are in contact with our Support team already. We would recommend continuing to work with them moving forward as they would best be able to assist you with your issue.


Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Unauthorized Purchases

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@TheRev12 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Janay391
Channel Surfer

Unauthorized

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I am so tired of Roku taking money out of my account.  I go to subscription and I don't have one.  I want my card to be  refunded. Every month this happens. 10.81 and 12.98

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Greyson2021
Channel Surfer

Re: Unauthorized payments

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Did not authorize a payment for frndly 

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RokuMary-F
Community Moderator
Community Moderator

Re: Unauthorized payments

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Hi @Janay391 @Greyson2021,

Welcome to the Roku Community!

We would recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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Noneatall
Reel Rookie

Re: Unauthorized payments

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