Account, payments & subscriptions

[Mgast]

Roku is currently billing me for $41 and I have no active subscription. And no way to contact customer support

[RokuTakashi]

Hi, @Mgast 

Welcome!

I understand the charges on your account. Our team is here to help.

For Account and Subscription issues, the right team will assist you. You can reach out to our accounts and Subscription team at Roku support and select the Check options below.

If you have other inquiries, let us know.

Thanks,
Roku Community Team

[DJDisappointed]

I hate that I cannot get through to anyone. Chat dies not work and can’t reach someone on their phone number. It just redirects you to call other numbers for specific channels. I feel like I have been bamboozled. I am being billed for unauthorized charges. So frustrating. 

[DJDisappointed]

Same. I am being billed charged for things I did not sign up for. Can’t get a hold of anyone. I will not be recommending Roku unless I. A get resolved immediately. 

[RokuRiamie-D]

Hey @DJDisappointed,

If you have unauthorized charges, please refer to the information mentioned above by our moderator, @RokuTakashi, for further assistance.

Hope to get it sorted out soon.

Roku Community Team